Return and Refund Policy

Thank you for shopping with niche luxury We take pride in the quality and craftsmanship of our products and want you to be completely satisfied with your purchase.

This Return and Refund Policy applies to orders placed through [Website Address] and delivered to customers within the United States.

1. Return Period

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the product must:

• Be unused, unworn, and undamaged;

• Be in its original condition;

• Include its original packaging, labels, accessories, and documentation;

• Be accompanied by proof of purchase or the order number.

Products showing signs of use, misuse, damage, alteration, staining, scratching, or ordinary wear may not be accepted.

2. How to Request a Return

Before sending a product back, please contact us at:

Email: [Customer Service Email Address]

Please include:

• Your full name;

• Order number;

• Product name;

• Reason for the return;

• Photographs of the product if it is damaged, defective, or incorrect.

After reviewing your request, we will provide return instructions and, where applicable, a return authorization.

Products returned without prior authorization may be refused or may experience processing delays.

3. Return Shipping Costs

For returns resulting from a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

If the product is defective, damaged during shipping, or different from the product ordered, we will cover the reasonable return shipping cost or provide a prepaid return label where available.

Original shipping charges are non-refundable unless the return is caused by our error or the product arrived damaged or defective.

We recommend using a trackable and insured shipping service. We are not responsible for return packages that are lost, damaged, or misdirected in transit.

4. Non-Returnable Products

The following products cannot be returned unless they arrive damaged, defective, or incorrect:

• Personalised, monogrammed, engraved, or custom-made products;

• Products altered at the customer’s request;

• Gift cards;

• Final-sale or clearance products clearly marked as non-returnable before purchase;

• Products damaged through misuse, neglect, accident, or improper care;

• Products returned after the 30-day return period.

This section does not limit any rights that cannot legally be waived under applicable federal or state law.

5. Handmade and Genuine Leather Products

Our products may be handmade using genuine natural leather.

Natural leather may display variations in grain, texture, colour, markings, wrinkles, or tone. These natural characteristics are not considered manufacturing defects and make each product unique.

The colour and texture of genuine leather may also change over time through normal use and exposure to light, moisture, oils, and environmental conditions. Normal ageing, patina, scratches, or colour development caused by use are not considered defects.

6. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 calendar days of delivery at [Customer Service Email Address].

Please provide your order number and clear photographs of:

• The product;

• The packaging;

• The shipping label;

• The damaged or defective area.

After reviewing the claim, we may offer a replacement, repair, store credit, or full refund, depending on the circumstances and product availability.

Please keep the product and all original packaging until your claim has been resolved.

7. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process approved refunds within 7 business days after completing the inspection.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account. This processing time is outside our control.

Shipping charges, customs charges, duties, taxes, currency conversion fees, and other third-party charges are non-refundable unless otherwise required by law or the return resulted from our error.

8. Partial Refunds and Deductions

We may reduce or refuse a refund when:

• The product has been used, worn, altered, or damaged;

• Parts, packaging, labels, or accessories are missing;

• The product has lost value because of handling beyond what is reasonably necessary to inspect it;

• The returned product does not match the product originally purchased;

• The return does not comply with this policy.

Any deduction will be reasonably based on the product’s condition and loss in value.

9. Exchanges

We do not guarantee direct exchanges.

The fastest way to obtain another product is to return the original qualifying product and place a new order after the return has been approved.

Where available, we may offer an exchange for a different product, colour, or model. Any price difference and additional shipping costs may be charged to the customer.

10. Order Cancellations

Orders may be cancelled before processing or shipment by contacting [Customer Service Email Address].

Because some orders are prepared quickly, cancellation cannot be guaranteed after an order has entered processing.

Personalised, engraved, monogrammed, or custom-made orders cannot be cancelled after production has begun.

If we cancel an order before shipment, the customer will receive a full refund to the original payment method.

11. Delayed or Unavailable Orders

We aim to ship orders within the delivery period stated on our website or during checkout.

If we cannot ship your order within the promised period, we will notify you and provide the option to:

• Accept the revised shipping date; or

• Cancel the unshipped order and receive a full refund.

If no specific shipping period was stated, we will process the order in accordance with applicable United States law.

12. Lost, Stolen, or Delivered Packages

If tracking shows that a package is still in transit or appears lost, please contact us so that we can assist with a carrier investigation.

If tracking shows that the package was delivered but you cannot locate it, please:

• Check the delivery address;

• Ask household members or neighbours;

• Check any safe delivery location;

• Contact the shipping carrier.

Claims involving packages marked as delivered will be reviewed individually. We may request additional documentation before providing a replacement or refund.

13. Refused and Undeliverable Shipments

If an order is returned because the customer refused delivery, provided an incorrect or incomplete address, failed to collect the package, or failed to pay applicable import charges, the refund may be reduced by:

• Original shipping costs;

• Return shipping costs;

• Carrier fees;

• Customs charges or duties;

• Other costs reasonably incurred in recovering the shipment.

14. Chargebacks

We encourage customers to contact us before initiating a payment dispute or chargeback. We will make a reasonable effort to investigate and resolve the issue directly.

Submitting a fraudulent or misleading chargeback may result in the suspension of future orders and the submission of relevant transaction records to the payment provider.

Nothing in this section limits a customer’s lawful right to dispute an unauthorised or incorrect charge.

15. State Consumer Rights

This policy does not exclude or limit any consumer rights that cannot be excluded or limited under applicable United States federal or state law.

Where the law of the customer’s state provides greater protection than this policy, the applicable state law will control.

16. Contact Information

For questions concerning returns, refunds, damaged products, or cancellations, contact:

[Legal Business Name]
Email: [Customer Service Email Address]
Business Address: [Full Business Address]
Website: [Website Address]